Shipping Information

Production Time:

Our standard production time varies by product, but if the product is in stock, production time is usually 3-5 business days. If you need quicker times we are willing to work with you to meet your deadline.

Some out of stock items with longer stocking periods have a slightly longer production time, 7-14 days.

Prompt response on Artwork Approval is necessary to meet Production time expectations. Production time does not include Artwork Approval time.

Shipping:

We use Canada Post, Puralator, and other companies to ship the finished product(s). We also use local companies for quick deliveries within Edmonton. The cost of shipping is on the client. Shipping times are not included in production times. You can also have your courier pickup; just let us know so that we can have it ready for the courier.

Shipping Service Levels:

Our shipping options are based upon service levels which include production time, shipping method and shipping destination. Each service level gives a different price and guaranteed arrival date. Contact us on the level of service you would like.

Important items to note:

• If there are product(s) in your order that are not available, we will contact you to discuss possible product changes or shipping options.
• Delivery dates are guaranteed only for typical business days. This means Monday through Friday EXCEPT the following holidays: New Year’s Day, Family Day, July 1st, Labor Day, Thanksgiving Day, the Day after Thanksgiving, Christmas Eve, Christmas Day, Boxing Day and New Year’s Eve, and any other holidays that may interrupt service.