Order Information

Import Order Information when purchasing from Columbia Awards

Columbia Guarantee

Columbia Awards requires written approval of digital proofs prior to production of your order. A final quality check is performed by hand to ensure that our product is built to specification and quality standards. If we do not deliver your product as approved, we will look after our error quickly at no cost to you. If items are incorrect and approved, we will look after the error quickly, but must do so at your expense.

Art Work Charges

Art services are provided at $45 minimum charge and $45 per hour after that if required. Any logo provided to Columbia Awards for the purposes of marking will have an artwork charge added with the exception of artwork previously done. Any redrawing of logos will be charged based on the time required to re-draw the logo. All versions of any redrawn logo will be provided to the client as part of the cost.

Setup Charges

Setup Charges of $50 will apply on all custom and special order products.

Deposits

A 50% deposit is required for all custom orders.

Artwork Requirements

Art will be supplied by the client in vector formats, EPS, AI or CDR. High resolution JPG’s and TIFFS must be supplied in black and white and may need to be redrawn. Please send all artwork to your customer service representative or to orders@columbia-awards.com

Minimum Orders

There are no minimum order requirements. Columbia Awards provides discounts based on the quantities ordered. Artwork Charges and or Setup charges may apply.

Pricing

Prices are subject to change without notice.

Production Time

Completion of orders and due dates will be agreed upon by both parties. As Columbia Awards does not miss due date promises they will not accept orders with due dates that can not be met.

Fonts for Sand Carving

Columbia Awards will have the final say as to whether they will use a specified font in sandcarving glass crystal or marble. The process has limitations to which we must be aware.

Colour Fill for Sand Carving

Custom colours will be charged a mixing fee. Standard on hand colours will not be charged a mixing fee. A minimum of $20 is charged for any colour fill.

Colour Fill for Piano Finish Wood Plaques, Glass, Crystal or Marble

Columbia Awards can colour fill on piano finish, glass or crystal plaques only. A minimum charge of $20 for paint fill will apply. Typically colours are metallic gold, silver and copper.

Materials Quality

Columbia Awards does everything possible to provide the best quality available anywhere. Some products have inherent issues while other products are limited to the quality available in the supply chain. We inspect every item that comes into our store and adhere to a strict quality standard. When a quality issue impacts a delivery issue Columbia Awards will communicate immediately with the client. The client will have the final say of how to proceed in this occurrence.